Frequently Asked Questions
Everything you need to know about your MAKSU experience.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to the courier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 14-day return window from the date of delivery. Items must be unworn, unwashed, and include all original tags and packaging.
Do you ship internationally?
Yes, MAKSU ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. In select regions, we also offer Klarna for installment payments.
Are your garments sustainably made?
At MAKSU, we prioritize ethical production and high-quality natural fabrics. We work with small-scale workshops to ensure fair labor practices and minimize environmental impact.